Frequently Asked Questions
- Why do you offer lessons in a continuous format?
- When can I sign up for lessons?
- What level should my child be in?
- How do I register for lessons?
- How do I withdraw from lessons?
- How do I pay for lessons?
- How much do lessons cost?
- What if I want my child to take lessons two times per week?
- Do you offer multiple children discount?
- How do I change my day/time?
- What if I join in the middle of the month?
- Do you offer make-up classes?
- Can you guarantee “my favorite” instructor?
- What holidays do you observe?
- Do you cancel lessons due to inclement weather?
- Do you sell goggles?
- Why should students wear swim caps?
- Is the pool heated?
Q: Why do you offer lessons in a continuous format?
A: The continuous approach has proven to advance swim skills at a faster pace then the session based lessons, largely due to the fact that children in continuous lessons learn and retain skills faster than children who have breaks between session. Continuous swim lessons also provide a consistent day and time for your lesson. You no longer need to register every four or eight weeks, or worry about which class your child will be assigned. Once you’ve selected your day and time, you keep this schedule until you choose to make a change.
Q: When can I sign up for lessons?
A: Anytime! Once the season starts, you can start up at any time. If a class is available, we will get you started right away, if not, we will put you on a waiting list until there is an opening.
Q: What level should my child be in?
A: A quick evaluation will answer this question. Prior to a season starting, we offer an evaluation free of charge. The evaluation process takes approximately 20 minutes to complete and generally takes place on a Saturday one or two weeks prior to the start of the season. If the season has started, call our office and we will set up an evaluation with one of our supervisors.
Q: How do I register for lessons?
A: After your initial evaluation, we will schedule and register you on the spot. Most of our families will start lessons the week after the evaluation.
Q: How do I withdraw from lessons?
A: This is easy. You can call us or send us an e-mail stating that you would like to withdraw your child from lessons, make sure it’s at least 15 days notice, and consider it done.
Q: How do I pay for lessons?
A: At this time, Aquaten Swim School only accepts the following major credit cards: Visa, Mastercard, AMEX, Discover. We bill on the 1st of each month and will bill a pro-rated amount for the first month if necessary. Please remember to give us your 15 day notice before the start of the month so that we only process what is necessary.
Q: How much do lessons cost?
A: Aw, the money question. We offer private, semi-private and group lessons. We offer monthly rates and the prices quoted are one time per week:
- Private lessons: $140.00/month. Keep in mind that these lessons are 1:1 ratio (student/instructor).
- Semi-Private lessons: $100.00/month. These lessons are 2:1 ratio and the only time we require a semi-private lesson is for our Starfish 1 students. After this level, we recommend small group (3:1 ratio).
- Group lessons: $88.00/month. OK, this is different then most swim schools because we max out at 3 students per instructor in our group lessons. Gone are the days when your child had to share a lesson with 3 other students!
Q: What if I want my child to take lessons two times per week?
A: If you prefer your child take lessons two times per week, we have you covered (for less). If you enroll in two lessons per week, the second lesson in the week is discounted at 25%.
Q: Do you offer multiple children discount?
A: But of course! The first child pays regular price for the first lesson and 25% off the second lesson in the week. The second child receives a 5% discount for the first lesson and 25% for the second lesson in the week (based off normal rate). The third child receives a 10% discount for the first lesson and 25% for the second lesson in the week (based on normal rate).
Q: How do I change my day/time?
A: We understand that your personal schedule might change as the seasons change. For this reason, you have two options:
- Give us a call and let us know you need another day and time for lessons. Best-case scenario, we have a day and time open and all is great! Worst-case scenario, we have to work extra hard to accommodate your schedule.
Q: What if I join in the middle of the month?
A: You will pay a pro-rated amount for swim lessons remaining in the month that you initially sign up for.
Q: Do you offer make-up classes?
A: Yes we do! We know that schedules get hectic and we want to help. Every week, you will have opportunities to do make up lessons. We only offer make up lessons one week at a time so make sure you call the Friday before to book a make up lesson for the following week.
Q: Can you guarantee “my favorite” instructor?
A: I wish this could be possible, but it’s not! We do everything that we can to make sure that you are happy with your instructor. In most cases, we will do what we can to make sure you get your first choice of instructor, but, this is not always guaranteed. What we do guarantee is that we will do what’s in your child’s best interest!
Q: What holidays do you observe?
A: We observe the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, New Year’s. We will not be performing lessons on those days.
Q: Do you cancel lessons due to inclement weather?
A: Yes, but only if there is thunder and lightning. We will cancel lessons by 9:00AM when we believe that there is more then a 50/50 chance of inclement weather that may prohibit us from safely carrying out our lessons.
Q: Do you sell goggles?
A: Yes we do! We sell the best goggles available for students in a swim school. The Costco brand of swim goggle is nice and inexpensive, but they also leak more times then not. Please leave those for the backyard fun and buy into the swim lesson caliber goggles. Our deck supervisors will sell goggles and caps on the pool deck.
Q: Why should students wear swim caps?
A: We are a swim school and want to make sure that students get the most from lessons. When the hair gets in their eyes it tends to become a huge distraction! Swim caps come in pink and black.
Q: Is the pool heated?
A: We make sure to keep our pools heated to 84 degrees year round.
| Today | Tuesday | Wednesday |
|---|---|---|
 Partly Cloudy 70°/50° |  Rain 63°/49° | Partly Cloudy 67°/49° |
